kg 99 Privacy Policy

1 Introduction and Scope

kg 99 is an online gaming and sports betting platform operated for Bangladeshi users. This privacy policy ("Policy") describes how we handle your personal information when you use our website, mobile application, and related services (collectively, the "Platform").

This policy applies to all registered members, visitors, and anyone who interacts with our platform in any way. You are requested to read this policy carefully before using our services. If you have any questions, please contact our support team via live chat.

2 Information We Collect

kg 99 collects only the information necessary to provide our services. We collect information in the following two ways:

2.1 Information You Provide Directly

When you create an account on our platform, make a deposit, or use support services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or Upay number or bank account details
• Your chosen username and password

2.2 Automatically Collected Information

Some information is collected automatically through technical means while you use our platform:

• Device type, operating system, and browser information
• IP address and geographic location (at country level)
• Platform activity and navigation information
• Login time, session duration, and details of features used
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

kg 99 uses your personal information only for the following legitimate purposes:

• Account Management: Creating accounts, verifying logins, and ensuring security.
• Identity Verification: Verifying user identity for age confirmation and fraud prevention. This process is an important part of ensuring responsible gaming.
• Financial Transactions: Processing deposits and withdrawals.
• Support Services: Resolving your issues via 24/7 live chat and email.
• Bonuses and Promotional Offers: Providing bonuses and rewards based on your eligibility.
• Service Improvement: Analyzing and improving platform performance.
• Legal Obligations: Complying with applicable laws and regulations.

We never sell or rent your personal information to third parties. The sharing of information is discussed in detail in section 5 below.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the kg 99 platform. Cookies are small data files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform and cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze user behavior to improve the service.
• Security Cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

5 Information Sharing and Disclosure

We never sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted technology and payment service providers that assist in operating our platform may access certain information. These partners operate under strict confidentiality agreements and may only use information for the specified services.

5.2 Legal Obligations

We may disclose information if required to do so under a court order, a lawful request from law enforcement, or applicable law. Where possible, we will try to notify you in such cases.

5.3 Fraud Prevention

Relevant information may be shared with appropriate authorities to prevent fraud, money laundering, or other illegal activities.

6 Data Security Measures

kg 99 has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transfers on the platform are protected by SSL encryption.
• Data Encryption: Stored sensitive information is secured with strong encryption algorithms.
• Access Controls: Only authorized personnel are granted access to the information they need.
• Security Audits: Regular security reviews are conducted.
• Two-Step Verification: OTP-based verification for account protection.

No technical measure can guarantee 100% security. We therefore ask you not to share your account password with anyone and to immediately notify our support team if you notice anything suspicious.

7 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required to meet legal obligations.

Even after account closure, some information may be retained for a specified period in accordance with applicable law. Financial transaction records are generally retained for an extended period. At the end of the defined retention period, information is securely deleted or anonymized.

8 User Rights

As a kg 99 member, you have the following rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to obtain this information.

8.2 Right to Rectification

If there is any error or inaccuracy in your information, you may request a correction. This can be done through account settings or via live chat.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, deletion may not be possible.

8.4 Right to Object to Processing

In certain cases, you have the right to object to the processing of your information, particularly for marketing communications.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

To exercise these rights or for any questions, contact us by email: [email protected]

9 Privacy of Minors

kg 99 services are strictly for those aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account, that account and related information will be deleted immediately. Our Responsible Gaming Guidelines describe in detail the steps we take to protect minors.

10 Third-Party Links and Services

Our platform may have connections with third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment processors. The privacy policies of these third parties are separate from kg 99's policy, and their own policies will apply to their services.

When using payment services, the privacy policies of bKash, Nagad, Rocket, and Upay will apply. We are not responsible for the actions of those third parties.

11 Policy Changes and Updates

kg 99 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and may inform you at your registered email address.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly. To learn more about us, read our About Us page.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our support team will do their best to respond to your questions as quickly as possible. For common questions, you may find answers in our FAQ section.